CROSS-CULTURAL COMMUNICATION

INTRODUCTION

Since 1990, more than two million newcomers from all over the globe have settled in Canada. It is estimated that the visible minority population in Canada is 17 percent of the population with almost seventy percent of new immigrants coming from Asia and the Third World. Today, in a workforce of 14 million Canadians, there exist some seventy languages and cultures.

Communication is where the rubber hits the road. All successful activities are mediated through good communication. This course will provide participants with the skills, knowledge and practices that enable effective communication within a multicultural environment.

AUDIENCE

This course is designed for managers and employees who work within a multicultural environment or provide service to a multicultural clientele-either internal or external.

OBJECTIVE

By the end of this workshop, participants will be able to communicate more effectively and respectively in a multicultural workplace.

COURSE CONTENT

• Causes of cross-cultural communication breakdown
• Your communication 'style'
• Cultural differences in communications styles
• Interviewing people from other cultures
• Giving feedback in a culturally sensitive way
• The impact of non-verbal communication
• How to 'read' someone from another culture
• Cross-cultural communication do's and taboos

DURATION

One day

COURSES AVAILABLE

Diversity at Work

Bias-free Staffing

Harassment Training

Employment Equity

Leading a Multicultural Workforce

Leading a Diverse Workforce

Cross-cultural Awareness

Cross-cultural Communication

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