CROSS-CULTURAL AWARENESS

INTRODUCTION

Since 1990, more than two million newcomers from all over the globe have settled in Canada. It is estimated that the visible minority population in Canada is 17 percent of the population with almost seventy percent of new immigrants coming from Asia and the Third World.

In the predominantly homogeneous workplace of the recent past, most everybody knew the unwritten rules concerning what was expected, and how things were done (workstyle). But now the rules are changing as employees from other cultures are bringing with them different workplace perspectives, assumptions and languages.

This will bring new challenges to which all must respond. Employees will have the responsibility of working in new ways with other employees; the challenge of being part of an effective team the members of which are unlike each other in race, culture, language, or customs; and, the need to create an inclusive environment in which all employees understand, value and respect each others' differences.

AUDIENCE

This course is designed for employees who work within a multicultural environment or provide service to a multicultural clientele - either internal or external.

OBJECTIVES

By the end of this workshop, participants will be able to:

• Explain the rationale for, benefits, challenges and impact of multiculturalism in the workplace
• Develop strategies to successfully work with different cultural workstyles
• Improve their cross-cultural communication skills
• Work effectively and respectfully within a multicultural workplace providing affirmative and equitable service to all clients - both internal and external.

COURSE CONTENT

• The changing demographics in Canada.

· “The Canadian way” – what are our values?

· Culture: adaptation or retention – where cultures clash.

· How we “work” in Canada – the “unwritten rules”.

· How other cultures “work” – different expectations and assumptions.

· Cultural differences in communications styles.

· Reading someone from another culture: how cultural behaviours can be misinterpreted.

· Giving feedback in a culturally sensitive way.

· Cross-cultural communication do's and taboos.

· How to work effectively, respectfully and harmoniously within a diverse work environment.

DURATION

One day

COURSES AVAILABLE

Diversity at Work

Bias-free Staffing

Harassment Training

Employment Equity

Leading a Multicultural Workforce

Leading a Diverse Workforce

Cross-cultural Awareness

Cross-cultural Communication

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