Cross-cultural/Multicultural Awareness & Communication                                     version français

The Canadian workplace is becoming increasingly more diverse and this brings new challenges to which all must respond. Employees have the challenge of working in new ways with other employees, of being part of an effective team where the members are unlike each other in race, culture, language, or customs. Managers need to create an inclusive environment in which all employees understand, value, and respect each others' differences.

Audience

Cross-cultural/Multicultural Awareness and Communication is a training workshop designed for employees who work within a multicultural environment or provide service to a multicultural clientele - whether internal or external.

Course Content

Rationale for, benefits, challenges, and impact of multiculturalism in the workplace

Canada's changing multicultural demographics

The 'Canadian way' - what are our values?

Culture: adapt or retain - where cultures clash

How we 'work' in Canada - the 'unwritten rules'

How other cultures 'work' - different expectations and assumptions

Strategies to successfully work with different cultural workstyles

Causes of cross-cultural communication breakdown

Your communication 'style'

Cultural differences in communication styles

'Reading' someone from another culture: how cultural behaviours can be misinterpreted

Giving feedback in a culturally sensitive way

Cross-cultural communication do's and taboos

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